We are pleased to announce that Dr Simon Canham MBBS, has joined our medical team as a General Practitioner.

He is passionate about providing patient-centered care.

Dr Canham joined Holbrook on the 1st November and is settling in well.

From 1st October 2025, you will be able to submit routine requests and queries to the practice through our online form between 06.30am - 18.30pm.

• Any routine requests received after 17.30pm will be reviewed the next working day.
• If your request cannot wait until the next day then please ring the surgery up to 18.30pm. In an emergency, call 999 or NHS 111.
• Telephone lines and reception are open until 18.30pm.

We are introducing the use of an artificial intelligence transcription software called Heidi throughout all consultations moving forwards. The software works by listening to your consultation with the clinician and summarising your history, examination and treatment plan in to easily readable notes which will be transferred on to your medical record.

The software does not retain any recording of your consultation, and none of your personal details are inputted on to the Heidi system.

Using this software allows accurate clinical notes to be transcribed, meaning there is less chance of any essential details being omitted from your record, and less chance of inaccurate information being recorded.

If you would like to read more about the safety policies of Heidi Health, you can do that by clicking here.

If when you see a clinician you would prefer to AI Transcription NOT to be used, please advise them at the start of the appointment that you would prefer it to be switched off. Your notes will then be typed manually as previously done.

the NHS wants to give people better ways to see their personal health information online. We know that people want to be able to access their health records. It can help you see test results faster. It also lets you read and review notes from your appointments in your own time.

From October 2023 you will see all prospective information within your health record automatically. If you are over 16 and have an online account, such as through the NHS App you will be able to see all future notes and health records from your doctor (GP).

This means you will be able to see notes from your appointments, as well as test results and any letters that are saved on your records. This only applies to records from your doctor (GP), not from hospitals or other specialists. You will only be able to see information after October 2023. For most people, access will be automatic, and you won't need to do anything.

We are supportive of providing you with access to your record, but we wish to do this safely and make you aware that this is happening so that you can opt out, if you so wish. You may wish to speak with us first to understand what it is that you see, and the risks which may be involved in having such confidential data either on your smartphone with the NHS app installed or online if other people might have access to that information through your devices. If you are in a difficult or pressured relationship for example, you may prefer your records to remain accessible only to those treating you.

it is important to remember that documents may, at times contain information that could be upsetting, especially if they contain news of a serious condition. It can also be a cause for worry seeing results online when it isn't clear what the results might mean, and no one is available to ask, as can be the case during the evening or at weekends, for example.

Sometimes people with a mental health condition might prefer not to see documents that remind them of difficult times in their life. it is possible for individual items to be hidden at your request.

Please contact the surgery if you wish to opt out.

These changes only apply to patients with online accounts.

i-Rock Horsham District is a brand-new support and advice hub for young people aged 14 - 25 in West Sussex. At i-Rock, partnership agencies work collaboratively to offer various support services to help with mental health, relationships, money and benefits, family problems, bullying, housing, education and employment. Young people can access the service by dropping in, booking an appointment or through our virtual platform. At i-Rock, we work with you to ensure you succeed and thrive.

Our Clinical Director, Dr Samir Khan, said: "We are extremely proud to be partnered with the team at i-Rock who demonstrate incredible drive and passion towards supporting their target population. We are privileged to be part of this journey towards creating an essential service in Horsham."

CLICK HERE to find out more