To request an appointment.

• use our appointment request form, Monday to Friday from 06.30am to 17.45pm. We will respond within 4 hours during opening times.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To contact the surgery:

• The most efficient and easiest way to contact the surgery is to use our appointment request form, Monday to Friday 06.30am to 17.45pm. We will respond within 4 hours during opening times
• phone us on 01403 339818, Monday to Friday from 8am to 6pm. Please be aware you may be advised to complete our online form.Please click on the link above.
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

If you are vulnerable and need assistance in completing the online form our staff will be more than happy to assist you.

The triaging clinician will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• by text or email

Appointments by phone, text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 01403 339818, Monday to Friday from 08.00am - 18.30 pm
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, please complete the appointment request form above as early as possible in the day.