Old News Items

Our PPG have uploaded their spring newsletter, please take a look under the Patient Group tab.

Despite the Covid-19 pandemic we aim to continue to provide the best possible, safest care for our patients. We realise some of our patients will be worried about non covid 19 related illness that is new or longstanding. We are working in a different way to what you expect from prior experience but, as your medical team, we want to encourage you to get in touch with us to discuss your health concerns so we can set about timely investigation and management individualised to you. 

8 - 8 Access via HUB surgeries

As part of the government drive to enable patients to access GP appointment from 8am – 8pm 7 days a week our CCG has commissioned a HUB surgery to cover the Horsham practice patients.

This HUB surgery will initially run from 4.30pm – 8.00pm in various surgeries in Horsham and a weekend surgeries in Crawley Urgent Treatment Centre.

These appointments are pre-bookable only and can appointments can be made via the surgery appointments line.  Each Horsham practice has an allocated number of appointments each day.  You will be seen by various locum GPs, and to access these appointments you must be willing to consent to the sharing of your medical record with the HUB.

NO Longer accepting Pharmacy managed prescriptions

These are no-longer being accepted by ANY surgeries as per CCG directives.  There is evidence that this has led to stockpiling and delays in changes of medication


We are currently experiencing some technical issues with our Online services; we are working with our system provider to resolve these issues. Sorry for any inconvenience caused and thank you for your patience.


Please use the online services or the website form for prescription requests as the gmail account will no longer be monitored for prescription requests.  Gmail is no-longer considered a secure email account by the NHS for patient identifiable information.   

PPG newsletters can be found under the Patient Group tab - Patient Participation Group Newsletter

2020 Patient Survey is open follow the link at the bottom of this page

Thank you to all our incredibly supportive patients that have thanked our team and recognise how hard our whole team have been working to deal with the extra workload at this time.

All our measures we have put in place over the past 2 weeks are following guidance from Public Health England and are being implemented across many GP practices in the UK. It is all about keeping you safe, minimising your exposure to patients with COVID-19 symptoms and saving lives of the most vulnerable people in our community. At the same time we have to keep our staff safe so keep on working to provide patient care.

We understand that these are difficult and worrying times and we are sorry if you are inconvenienced by having to wait a bit longer on the phones than you usually would, but if you are thinking of calling your GP practice please remember these:

  1.   .  We can’t do prescriptions early or give you more just in case – the pharmacies are struggling already.
  2.      We can’t give you an inhaler even though you had one 5 years ago when you had a bad cough. I know it’s scary but lots of patients really really need these.
  3.      Prescriptions may take longer than 48 hours to process.
  4.      We cannot issue holiday cancellations letters for patients choosing not to travel due to the outbreak.
  5.      We are still triaging our appointments at the moment and a doctor will ask you to come into the surgery if they feel you need to be seen.
  6.      Please do not come to the surgery unless you really need to , you can phone or email reception.holbrook@nhs.net
  7.      Please do not verbally abuse our reception team and BE KIND to our team.

         Thank you.

DIABETES: https://www.diabetes.org.uk/about_us/news/coronavirus

ASTHMA: https://www.asthma.org.uk/advice/triggers/coronavirus-covid-19/

COPD AND LUNG DISEASE: https://www.blf.org.uk/support-for-you/coronavirus/people-living-with-lung-condition

OLDER PEOPLE: https://www.ageuk.org.uk/information-advice/health-wellbeing/conditions-illnesses/coronavirus/

CANCER: https://www.cancer.org/latest-news/common-questions-about-the-new-coronavirus-outbreak.html

PREGNANCY: https://www.rcog.org.uk/en/guidelines-research-services/guidelines/coronavirus-pregnancy/covid-19-virus-infection-and-pregnancy/



Its not to late to book your jab today!

Please call the surgery to book an appointment

COVID19 - Pandemic

As you will be aware the Covid19 virus is now classified as a pandemic by the WHO.  Due to this this we have changed our appointment system to protect patients and staff. 

When calling the surgery you will be asked to leave a contact telephone number.  You will be allocated a time slot when the GP will endeavour to call you back, but please be aware this time is for guidance only.  If they feel you need to be seen they will make you an appointment.  Please make sure you are available on the number you provide to take the GPs call.  If you miss this call unfortunately you will have to call back. 

Dr Jonathan Heatley - Update

GOOD NEWS - Jonathan has just been given the all clear.  

He is feeling relieved and can now concentrate on making a recovery. He still suffers from the after effects of the radiotherapy but will be phasing back to work over the next few months.


A drug safety alert has been received for EMERADE (Adrenalin injectors) -There has been a fault detected in a few devices where the full dose has not been delivered.  Patients affected by this will receive a fact sheet and letter.  If you are concerned please contact your pharmacy or the surgery


This pilot is due to come to an end in the next few weeks.  The results will be evaluated and the CCG will make a decision whether it will continue.


Holbrook Surgery Team who took part in this year's  "Race for Life" raised an amazing £7655.00

You can still donate by clicking on the link below:



We have noticed a few patients are signing up to online pharmacies that offer to manage prescriptions, we do not accept these. To order your prescriptions use the NHS app, Online services or this website. You can use these online pharmacies as your nominated pharmacy but not to request anything on your behalf. See old news for CCG directive

Dr Jon Heatley

Unfortunately Dr Heatley has been diagnosed with a Throat Cancer so will not be at the surgery for the next few months.  He is embarking on a radical treatment regime, with a good prospect of a cure and we all wish him well.  Patients will be looked after by the other GPs so there will be no loss of continuity of care.

This comes in light of Dr Anisha Patel being given the 'all clear' from her recent bowel cancer.  She will be looking at a phased return to work in the summer.


Are you registered for our on-line services? YES Try the new access to your account using the NHS APP - see the online services tab for more information.


We hope you like our refurbished waiting room which is almost finished.  The paintings have been done by a local artist Liam Jackson and the waiting room designer Carole Colman.

We are very pleased with the results.

NO Longer accepting Pharmacy managed prescriptions

It is estimated that over-ordering, stockpiling and not using medication, costs the local NHS around £2.5 million per year. To reduce these costs the local CCG group, inline with others have made changes. These changes mean that patients must place orders on repeat prescriptions themselves. The pharmacy or supplier will not be able to do this for the patient.

This does not change how your medicine or equipment is delivered or received. The Electronic Prescription Service (EPS) still allows you to nominate a pharmacy or supplier to fill your prescription for collection or delivery.

Changes with ear syringing/irrigation

As a result of funding changes within the NHS, we are no longer funded for ear syringing to clear earwax.  In order to provide the best service for our patients we will offer microsuction, but only after patients have used ear drops- preferably sodium bicarbonate with olive oil as an alternative.  The requirement is 3 drops into each ear for 3 minutes, 3 times a day for 3 weeks, as this technique will resolve 95% of earwax problems.  We cannot offer a microsuction appointment unless you have done this.


If you are aged 40 - 74 and have not been diagnosed with the conditions mentioned below you are eligible for a free NHS Health Check. Even though you might be feeling great, if you're over forty you may be at risk of heart disease, stroke,kidney disease, diabetes or dementia. A FREE NHS Health Check can help you reduce these risks and make sure that you stay healthy. Please click on the link below for more information.

Health Check Leaflet

Changes to Coeliac prescribing moved 21/6/18

Following national consultation on the availability of gluten-free foods on NHS prescription, the government has decided to restrict gluten-free prescribing to bread and mixes only.

A wide range of Gluten-Free foods is now readily available in supermarkets and other food outlets, meaning that the ability of patients to obtain these foods without a prescription has greatly increased.

The following letter has been sent to all patients who currently receive gluten free products on prescriptions

Diabetic Home Glucose Monitoring moved 21/6/18

There is a problem with some home monitoring blood test strips used in the Accu-chek, Accu-Chek Aviva and Accu-Chek performa monitors.

If you use any of these monitors take your test strips to a local pharmacy where they can check if you have any of the affected batch numbers.

each ear for 3 minutes, 3 times a day for 3 weeks, as this technique will resolve 95% of earwax problems.  We cannot offer an ear syringing appointment unless you have done this.

There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.


Why do I need a Summary Care Record?

Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.

This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.

Who can see it?

Only healthcare staff involved in your care can see your Summary Care Record. 


How do I know if I have one?

Over half of the population of England now have a Summary Care Record. You can find out whether Summary Care Records have come to your area by looking at our interactive map or by asking your GP

Do I have to have one?

No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. You can use the form at the foot of this page.

More Information

For further information visit the NHS Care records website or the HSCIC Website

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