We aim to provide the best service possible at all times. There may be occasions when you feel this had not happened and this information explains what to do if you have a complaint about the quality of service that we provide.
We operate an informal in house procedure for the investigation of complaints.
If you have a complaint or concern about the service you have received from the doctors or staff, please contact our Practice Manager.
We believe it is important to deal with complaints quickly and they can often be easily resolved at the time if raised with the person concerned.
If you wish to make a formal complaint write or contact our Practice Manager who will discuss your complaint with you and agree with you what action is to be taken. We aim to report back to you within 10 working days but more time may be needed if the complaint is more complicated.
Please note: we have to respect our duty of confidentiality to patients and a patient's written consent is necessary if a complaint is not made by that patient in person.
We hope that we will be able to deal with your complaint to everyones satisfaction but you have the right to approach the Health Watch West Sussex on 0300 012 0122 or via www.healthwatchwestsussex.co.uk if you remain unhappy with the explanation from us.
You can also contact:
NHS England Complaints on 0300 3112233
NHS Ombudsman, The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Tel: 0345 0154033.
Please remember that all members of the practice team are here to help but we do not get it right all the time.