Appointments

To request an appointment use our appointment request form, Monday to Friday from 6.30am to 6.30pm.

• We will respond within 4 hours during opening times.
• When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Other ways to book

• Phone us on 01403 339818, Monday to Friday from 8am to 6.30pm. Please be aware you may be advised to complete our online form.
• Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm
• Use your NHS account (through the NHS website or NHS app) to book a screening test or vaccination

If you are vulnerable and need assistance in completing the online form our staff will be more than happy to assist you.

The triaging clinician will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

• By phone
• Face to face at the surgery
• By text or email

Appointments by phone, text or email can be more flexible and often means you get help sooner.

If you need help with your appointment

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need an interpreter
• If you have any other access or communication needs

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Information and advice for travelling abroad.

Visit our Travel Information page

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, please complete the appointment request form as early as possible in the day.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you. Please be aware this is not a same day service and we may need notice to book (dependent on availability).

Text messaging

If you have a chronic illness such as asthma or hypertension, we routinely send out text message invites asking you to make an appointment with a nurse or doctor if you are overdue a check. We can only do this if we have your current mobile number, so please inform us of any changes.

Emails

If you are registered for our online services you will receive an email reminder of any appointments you have at the surgery the day before.

Ask at reception for enhanced access information